Shipping Policy

Foggyou NZ can only send orders to street address in New Zealand. We do not deliver to P.O. Box address. Please email us if you have an overseas enquiry.

At the time of delivery, you may be required to validate the delivery of the products by signing off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products. 

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time give. Therefore, we will not refund you any amount that you had spent on your order. 

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment. 

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address. 

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays. 

Delivery Lead Time

Confirmed orders will be shipped out from our warehouse within 1 – 3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding weekends and public holidays. 

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays. 

Delivery lead times are as follows: 

  • Residential and commercial delivery NZ:  5 – 10 working days for your order to arrive. 
  • Rural New Zealand and islands : add an additional 48 hours for your order to arrive. 

Delivery to rural or remote areas may take an additional 2 – 3 working days. Please also expect delivery may take slightly longer than the usual lead time during peak sale / promotional periods due to heavy surges in online orders. 

Shipping Charges

Foggyou charges a standard shipping & handling fee as per following:

  • NZD$40 flat rate for (1) unit of item in a single order
  • Free of charge for order with more than (1) unit of item.

STRICTLY NO REFUNDS for shipping & handling fee.

Courier Partner

USPS and PBT Couriers NZ