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TERMS & CONDITIONS

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TERMS AND CONDITIONS

CONDITIONS OF PURCHASE

In these Conditions:

“The Company” means Foggyou Sdn. Bhd. (1398253-A) who are a Registered Company and Foggyou NZ Limited (NZBN 9429048995726) with operational application within New Zealand and globally.

Foggyou NZ Limited is the company who own and operate the website www.foggyou.com

“The Client” means the person, firm or company who has purchased Goods or Services from the website, www.foggyou.com and www.foggyou.co.nz

“The Equipment” means the equipment purchased from the website www.foggyou.com and www.foggyou.co.nz

1. TERMS OF SUPPLY

The Company or its agents agree to sell and The Client agrees to purchase the Equipment and or Services for the price stated on the website and on the terms and conditions hereinafter appearing.

No contract for the supply and if applicable installation of Equipment or for Maintenance, Monitoring or Servicing shall be made except on these Conditions of Purchase and any terms proffered by the Client are hereby excluded.

If a Verbal or written Quotation has been provided the Quotation remains open for acceptance for three months from the date of the quotation, unless earlier withdrawn by the Company.

2. RISK

The risk of any loss, damage or destruction to the Equipment shall pass to the Client from the date on which the Equipment is dispatched to The Client. If the damage, destruction, or loss occurs prior to the risk passing to the Client, the Company may promptly repair or replace the equipment or cancel this contract in respect of that equipment without penalty or compensation being payable to the Client.

3. EQUIPMENT PRICE

The Equipment Price is based on the costs of labour, materials, freight, insurance, customs duties, exchange rates and other levies and charges. If the Company is unable to supply any item of Equipment within 21 working days of purchase, then The Client will be refunded in full.

4. OWNERSHIP

Ownership of the Product Purchased passes to the client once The Company has received payment in full for the Product and it has been dispatched on the Courier or delivery Vehicle.

5. WARRANTY

For the Warranty period specified for each individual product on this website The Company’s liability of any defects or faults in the Equipment shall in all cases be limited to replacing, repairing or correcting such defects or faults provided that The Client notifies The Company of such defect of fault within five (5) working days of the fault becoming apparent and provided that such defect or fault does not arise from negligence, misuse or vandalism in relation to the Equipment. A general parts and mechanical warranty shall remain 12 months from product payment.

DIY products damaged by poor or incorrect installation techniques are excluded from all warranties as are malfunctions attributable to the incompatibility of the Equipment purchased when connected to any existing Equipment.

Damage caused by Lightning Strikes, Power Surges, Accidents, Water Damage and “Acts of God” are excluded from all Warranties.

The Company may, at its option, repair or replace any defective parts of the Equipment.

The Warranty does not include labour costs for removing and reinstalling equipment, nor does it include inwards freight costs, however The Company will freight the product back to the Purchaser free of charge.

If you have a Labour Warranty where The Company has installed the products, then this Warranty period is for 12 Months from installation.

6. EXCLUSION OF LIABILITY

Notwithstanding anything otherwise contained in these conditions, The Company shall not be liable (whether in contract, tort, (including negligence) or in any other manner whatsoever) for any loss or damage (whether direct, indirect or consequential) suffered by The Client or any third party in relation to the Equipment or Services or The Client’s use thereof, whether due to the negligence of The Company or its servants or agent, or any breach by The Company of any term of provision expressed or implied herein or arising otherwise howsoever, and where The Company undertakes maintenance, servicing or monitoring, The Company shall not be liable for any failure of The Company or its agents for the carrying out of any instructions of The Client.

It shall be The Client’s responsibility to arrange insurance cover in respect of the Equipment, and to arrange insurance cover in respect of any loss or damage The Client may suffer as the result of any failure of the Equipment to operate correctly, or any negligence or breach of any term expressed or implied herein by The Company or its servants or agents.

The Company shall not be liable in respect of any professional advice which may be given in relation to the Equipment which is given in a negligent manner or is incorrect in any respect, and The Client acknowledges that it has relied solely on its own judgement in relation to its requirements in respect of Equipment and the adequacy of the Equipment to carry out the purpose for which it was intended.

The Client agrees that no claim or allegation shall be made against any servant or agent of The Company which attempts to impose upon any of them any liability whatsoever in connection with the Equipment, its operation or function, the carrying out of any service inspections, the monitoring of calls, the performance or non-performance of The Client’s instructions or any advice or information given by them, and if any such claim or allegation should be nevertheless made, to indemnify The Company and any such servant or agent against all consequences thereof. It is hereby expressly agreed and declared that all provisions limiting or excluding the liability of The Company herein contained shall be for the benefit of all servants, agents, contractors and subcontractors of The Company.

Notwithstanding the foregoing, if The Company shall be found to have any liability to the client it is agreed and acknowledged that any liability shall not exceed the price of the relevant equipment and/or services purchased from The Company.

7. ASSIGNMENT

This agreement and any of The Company’s rights and obligations under this agreement may be assigned or subcontracted by The Company without the prior consent of the client.

The interest of The Client under the Agreement shall be transferable only with the written consent of The Company firsthand and obtained which consent may be withheld by The Company for any reason.

8. MEETING OUR DUTIES THROUGH AGENTS

We may have an agent perform any of our obligations and duties to you. Each agent and their officers and employees shall have the benefit of any terms that confer benefits to us and they shall provide to you the service as outlined in these terms and conditions

9. ENTIRE AGREEMENT

The Agreement contains the whole of the terms of the agreement between the parties hereto and all other terms, conditions and warranties which might otherwise have been implied or have had any application are hereby to the extent permitted by law expressly excluded.

10. INTELLECTUAL PROPERTY

The sale of any equipment or services shall not, unless expressly agreed in writing, give The Client the right to use, sell, disseminate, or duplicate The Company’s trademarks, copyright designs or any other intellectual property rights.

11. NOTICES

All notices to be given under the Agreement shall be signed by or on behalf of the party giving such notice and shall be served by email, and any such notice shall be deemed to have been duly given on the date of the email.

12. VARIATIONS

No variation of the terms of this Agreement shall be binding on The Company or The Client unless in writing signed by or on behalf of both parties.

13. CLIENT INDEMNITY/WARRANTY

The Client will indemnify The Company for any physical, direct and indirect damage, economic loss or other loss or costs or expenses (including actual legal and lawyer/client costs and expenses) to The Company or any other person, and will fully indemnify the Company against any claim or proceedings against The Company (or any of its agents or employees) or arising from an Event of Default in respect of any equipment and / or services acquired by The Client from The Company.

14. WAIVER

No delay or failure to act is a waiver. No waiver is effective unless it is in writing. Any waiver of a breach so given is not a waiver of any other breach.

15. PRODUCT INFORMATION

All images are representative only. The Company reserves the right to make changes to Products to reflect current models and designs.

Returns Policy:

Thank you for purchasing our products at Foggyou.

In order to be eligible for a refund, you must return the product within 14 calendar days of your purchase to Foggyou Sdn Bhd, 488B-04-06 Midland Park Centre, Jalan Burma, Georgetown 10350, Penang, Malaysia. At the same time, please notify Foggyou NZ Limited by email at sales@foggyou.com who will assist with returns and replacement goods.

The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may at least 14 business days for a refund to show up on your credit card statement.

In the event that we are out of stock, you will be contacted to discuss estimated delivery time and will be offered a full refund if you do not agree to a future order fulfilment.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact help@foggyou.com.

SHIPPING

Foggyou NZ can only send orders to street addresses in New Zealand and internationally. We do not deliver to P.O. Box address. Please email us if you have an overseas enquiry.

At the time of delivery, you may be required to validate the delivery of the products by signing off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products. 

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time give. Therefore, we will not refund you any amount that you had spent on your order. 

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment. 

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address. 

We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Monday – Friday, excluding weekends and public holidays. 

DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 3-7 business day(s) within New Zealand, if they are placed before 12 noon, Monday – Friday, excluding weekends and public holidays. 

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays. 

SHIPPING CHARGES:

Foggyou uses tracked national and international carriers for single and low-bulk items and by air.

Wholesale and bulk supplies will be by reputable national and international carriers by sea and air. FOB for commercial enterprise may be acceptable by arrangement.

STRICTLY NO REFUNDS for shipping & handling fees.

International Customs and Entry Requirements:

Foggyou NZ Limited will supply test data and an internationally recognized GHS MSDS* sheet to comply with international shipping legislation.

The recipient/receiver shall be responsible for all customs duty for the landed Foggyou product at their port of landing and ensuring documentation for local legislator compliance, for landing and product use within their country.

*Globally Harmonised System of Classification and Labelling (GHS) and Material Safety Data Sheet (MSDS)

 

 

Privacy Policy

Effective Date: October 1st 2023

At Foggyou NZ Limited and Foggyou Sdn. Bhd. we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal contact information, ensuring its confidentiality and the non-disclosure of such information to third parties. Please read this policy carefully to understand how we handle your data.

  1. Information We Collect

1.1. Personal Contact Information We may collect and store the following personal contact information:

  • Name
  • Email address
  • Phone number
  • Mailing address

1.2. Usage Data We may also collect data on how you use our services, including IP addresses, device information, and browsing history when interacting with our website or electronic communications.

  1. Collection Methods

We collect personal contact information through the following methods:

2.1. Voluntary Information You may provide us with your personal contact information when you:

  • Contact us via email, phone, or our website forms.
  • Sign up for our newsletters, webinars, or other communications.

2.2. Automatic Data Collection We may automatically collect usage data through cookies and similar technologies when you visit our website or interact with our electronic communications.

  1. Use of Information

We will only use your personal contact information for the following purposes:

3.1. Communication We may use your information to:

  • Respond to your inquiries, requests, or concerns.
  • Send you updates, newsletters, and promotional materials related to our products and services.

3.2. Account Management If you have an account with us, we may use your information for:

  • Account creation and maintenance.
  • Verification and authentication purposes.

3.3. Analytics We may analyze usage data to:

  • Improve our website and services.
  • Understand how users interact with our content.
  1. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

  1. Confidentiality

We do not sell, rent, or share your personal contact information with third parties for their marketing purposes. We may share your data with third-party service providers only to the extent necessary to fulfil the purposes outlined in this policy.

  1. Retention Period

We will retain your personal contact information only for as long as necessary for the purposes stated in this policy or as required by law.

  1. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data under certain circumstances.
  • Opt-Out: You can opt out of receiving marketing communications at any time.
  1. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or other appropriate means.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: sales@foggyou.com

Post: Po Box 875, Rangiora 7440, New Zealand

By using our services or providing your information, you consent to the practices outlined in this Privacy Policy.

Last Updated: October 1st 2023

Foggyou NZ Limited is committed to maintaining the privacy and security of your personal information and will continually strive to protect your data to the best of our abilities.

 

 

 

Foggyou Product Disclaimer

Important Notice:

Please read this disclaimer carefully before using the Electrical Security Smoke Discharge Product (“Foggyou Fog Cannon”). This disclaimer governs your use of the Product and is intended to ensure your safety and compliance with relevant laws and regulations in the United States and Canada.

  1. Safety Precautions:
  • The Electrical Security Smoke Discharge Product is designed for security purposes only. Do not use it for any other purpose.
  • This product generates smoke, which may obscure vision and trigger fire alarms. Use it only in situations where its operation will not pose a risk to life, property, or public safety.
  1. Compliance with Local Regulations:
  • Ensure that the use of this product complies with all federal, state, provincial, and local laws and regulations applicable to your area, including fire safety and security regulations.
  1. Professional and self-Installation:
  • The installation of the Electrical Security Smoke Discharge Product should be carried out by a qualified and licensed professional who is familiar with the product and its operation. Self-installation should only be carried out following consultation with the installation video and manual. These are to be used as a guide only. Seek professional advice before attempting a self-installation.
  1. Maintenance and Testing:
  • Regularly inspect and maintain the product as per the manufacturer’s recommendations to ensure its proper functioning. Failure to do so may compromise its effectiveness.
  1. Liability and Indemnification:
  • The manufacturer, distributor, and seller of the Electrical Security Smoke Discharge Product shall not be liable for any damages, injuries, or losses arising from the use, misuse, or malfunction of the product.
  • By using this product, you agree to indemnify and hold harmless the manufacturer, distributor, and seller against any claims, liabilities, costs, or expenses, including legal fees, arising out of or related to the use of the product.
  1. Restrictions on Sale:
  • This product may not be sold to individuals under the age of 18 without the consent of a legal guardian.
  1. Emergency Procedures:
  • Familiarize yourself with the emergency procedures and evacuation plans for the area where the product is installed. Ensure that occupants and first responders are aware of the existence of this security device.
  1. Disposal of Product:
  • Dispose of the product in accordance with local environmental regulations. Do not attempt to dismantle or tamper with the product yourself.
  1. Limited Warranty:
  • The Electrical Security Smoke Discharge Product comes with a limited warranty as outlined in the product documentation or on the website www.http//:foggyou.com. Please refer to the warranty terms and conditions for details.
  1. Contact Information:
  • For inquiries, technical support, or to report issues with the product, please contact the manufacturer or authorized distributor using the contact information provided in the product documentation.

By using the Electrical Security Smoke Discharge Product, you acknowledge that you have read, understood, and agreed to the terms and conditions of this disclaimer. Failure to adhere to these guidelines may result in legal consequences and may compromise your safety and the safety of others.

Last updated: October 1st 2023

Manufacturer Name: Foggyou Sdn Bhd,

Manufacturer Address: 488B-04-06 Midland Park Centre, Jalan Burma, Georgetown 10350, Penang, Malaysia

Distributor Name: Foggyou NZ Limited

Distributor Address: PO Box 875, Rangiora 7440, New Zealand

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